Data Deletion

• Travel agencies: the agency owner can ask us to delete the agency's account and the data stored in it.
• Agency staff: ask your agency owner, who manages staff accounts, or contact us.
• Customers of an agency (including people who messaged an agency on WhatsApp): the agency controls your records, so please ask that agency first. You can also contact us; we will pass your request to the agency and help it respond.

Send an email to notifications.crm.pk@gmail.com with the subject "Data deletion request" and include:

• your full name and the email address or phone number linked to the data;
• the agency name (for agency requests, from the owner's registered email address);
• what you want deleted: the whole agency account, a staff user, or specific customer or WhatsApp records;
• for WhatsApp data, the WhatsApp phone number that sent or received the messages.

Requests are handled by our team. There is no automatic deletion form; we act on verified requests.

To protect your data, we will confirm that you are who you say you are and, for agency data, that you have authority to act for the agency (normally by replying from the owner's registered email address). We may ask for more information before deleting anything, and we will not delete data on an unverified request.

• We confirm we have received your request and tell you if we need anything else.
• Once verified, we delete or anonymise the requested data from the live system and confirm when it is done.
• Copies in database backups are removed as the backups expire on their rolling schedule (designed to be about 30 days).
• If you disconnect a WhatsApp number in MuraCRM, its stored Meta access token is removed straight away. WhatsApp message text is also removed automatically after each number's retention period.

We, or the agency, may need to keep some records where the law requires it, for example invoices, payment, and tax records, or to resolve disputes and prevent fraud. If we cannot delete something, we will tell you what and why, and keep it only as long as needed.

If you want MuraCRM to stop receiving your data through Meta's WhatsApp Business Platform, you can also ask the agency to disconnect its WhatsApp number, or contact us as described above. Data held by Meta itself is governed by Meta's own policies.

Data deletion requests: notifications.crm.pk@gmail.com.