Your agency pipeline
From first message to final payment
- 1LeadAn enquiry arrives from your website, a call, or a chat.
- 2QuotationSend a clear, itemised quote with an instalment plan.
- 3BookingConfirm travellers, documents, and supplier costs.
- 4PaymentTrack every payment and balance until the trip.
Features
Built for travel agency sales teams
The tools your team uses every day, connected so a lead becomes a quotation, a booking, and a paid trip without re-typing.
Leads & follow-ups
Capture enquiries, assign them to staff, and schedule follow-ups with reminders so no traveller is forgotten.
Quotations
Build itemised quotations with instalment plans and share them as PDFs.
Bookings & travellers
Turn accepted quotes into bookings with traveller details, documents, expenses, and payment schedules.
Umrah operations
Keep pilgrims, hotels, flights, transport, and contacts for each Umrah booking together.
Payments & receipts
Record payments against bookings, track balances, and issue numbered receipts.
Packages & agency website
Publish your travel packages on your agency's public page and receive enquiries and reviews.
Staff & roles
Give owners, admins, and sales agents the access they need with role-based permissions.
Reports & activity
See business reports for your agency and an activity log of important changes.
WhatsApp Business
Where enabled, connect your WhatsApp Business number through Meta's official platform and reply from a shared inbox.
How it works
One record from enquiry to travel
Each step builds on the last, so your team always knows what was quoted, booked, and paid.
- Step 1
Lead
An enquiry arrives from your website, a call, or a chat.
- Step 2
Quotation
Send a clear, itemised quote with an instalment plan.
- Step 3
Booking
Confirm travellers, documents, and supplier costs.
- Step 4
Payment
Track every payment and balance until the trip.
Security
Your agency's data stays your agency's
Safeguards that are part of MuraCRM today.
Separate agency workspaces
Each agency's records are scoped to that agency; staff only see their own agency's data.
Role-based access
Owners decide what admins and sales agents can view and change.
Protected sign-in
Passwords are stored as salted scrypt hashes and sessions use HTTP-only cookies.
Encrypted integration credentials
WhatsApp access tokens and AI keys are encrypted at rest with AES-256-GCM.
Expiring share links
Document share links expire automatically after 7 days.
Activity history
Important actions are recorded in an activity log for accountability.
Read how we handle data in our Privacy Policy.